Frequently asked questions
FAQ
What types of pets are your products suitable for?
What types of pets are your products suitable for?
Our products are primarily designed for dogs and cats. Please check each product description for specific sizing, compatibility, and usage information.
How long will it take to receive my order?
How long will it take to receive my order?
Delivery times vary depending on your location and the product ordered. You’ll receive order and shipping updates once your purchase has been processed and shipped.
How can I track my order?
How can I track my order?
Once your order has been shipped, we’ll provide tracking information when available so you can follow your package’s progress.
Can I change or cancel my order?
Can I change or cancel my order?
If you need to make a change or cancel your order, please contact us as soon as possible. We’ll do our best to assist before the order is processed or shipped.
What if I receive a damaged or incorrect item?
What if I receive a damaged or incorrect item?
We’re here to help. If your order arrives damaged or you receive the wrong item, contact our support team with your order details and photos of the issue so we can review it and assist you.
What is your return or refund policy?
What is your return or refund policy?
We want you to be happy with your purchase. Returns are subject to our return policy and eligibility requirements. Please review our Returns & Refunds policy before sending an item back.
How can I contact LYNQ Pets?
How can I contact LYNQ Pets?
Our support team is here to help with questions about products, orders, shipping, or your shopping experience. Contact us through the support information provided on our website.
How do I choose the right size for my pet?
How do I choose the right size for my pet?
Check the sizing information provided on the individual product page before ordering. If you're unsure, contact our support team and we'll be happy to help.