Shipping policy
At LYNQ, our goal is to make getting your pet essentials as simple and convenient as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.
1. Order Processing
After you place an order, we begin processing it as quickly as possible.
Orders typically require 1–3 business days to be processed before they are shipped.
During busy periods, holidays, promotions, or unexpected circumstances, processing may take a little longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Delivery Times
Delivery times depend on your destination, shipping method, carrier, and other circumstances.
As a general estimate:
- United States: 7–15 business days
- United Kingdom: 5–12 business days
- Canada: 7–15 business days
- Australia: 7–15 business days
- Other eligible destinations: 7–20 business days
These are estimated delivery times, not guaranteed delivery dates.
Delays can occasionally occur because of customs, weather, carrier issues, public holidays, high shipping volumes, or other circumstances outside our control.
3. Shipping Costs
Shipping costs are calculated and displayed during checkout based on your delivery location, order, and available shipping method.
From time to time, LYNQ may offer promotional or free-shipping offers. Any applicable offer will be clearly displayed on our website or during checkout.
4. Order Tracking
Once your order has shipped, you will receive tracking information when available.
You can use your tracking number to follow your package and view the latest available shipping updates.
Please remember that tracking information may take some time to update after your package has been shipped.
5. Tracking Hasn't Updated
If your tracking information hasn't changed for several days, don't panic.
Packages may sometimes travel between facilities without receiving a new scan. Tracking updates can also be delayed by the shipping carrier.
We recommend allowing additional time for the carrier's system to update.
If there has been no meaningful update for an extended period, please contact our customer support team with your order number and tracking information.
6. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address during checkout.
If you notice that you've entered an incorrect address, please contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or been shipped.
LYNQ is not responsible for delays, returned packages, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.
7. Lost or Missing Packages
If your tracking information shows that your package was delivered but you cannot locate it, we recommend:
- Checking around your property.
- Checking with household members or neighbors.
- Contacting the shipping carrier.
- Checking whether the carrier left the package in a safe location.
If you still cannot locate your package, contact our customer support team and provide your order and tracking information so we can assist you where possible.
8. Damaged Packages
If your package arrives damaged, please contact us as soon as possible.
To help us investigate the issue, please provide:
- Your order number
- Photos of the package
- Photos of the damaged product
- Any relevant details about the delivery
We will review the situation and determine the appropriate solution according to our Return & Refund Policy and applicable consumer laws.
9. International Shipping
LYNQ may ship to selected international destinations.
International orders may be subject to customs procedures, import duties, taxes, or other fees imposed by the destination country.
Where applicable, these charges may be the responsibility of the customer.
Delivery times for international orders can also vary depending on customs clearance and local delivery services.
10. Customs Delays
For international orders, customs authorities may inspect or hold packages.
Customs processing is outside LYNQ's control and may cause additional delivery time.
We cannot guarantee how long customs clearance will take.
11. Multiple Items in One Order
Depending on product availability, fulfillment arrangements, and shipping locations, items from the same order may occasionally arrive in separate packages.
If this happens, you may receive multiple tracking numbers or shipping notifications.
You will not necessarily receive all items in your order at the same time.
12. Delivery Delays
While we work with shipping and fulfillment partners to deliver orders as efficiently as possible, LYNQ cannot guarantee delivery on a specific date.
Delays may occur because of:
- Severe weather
- Customs clearance
- Carrier delays
- Public holidays
- High shipping volumes
- Incorrect address information
- Transportation disruptions
- Unforeseen circumstances
We appreciate your patience if your package experiences an unexpected delay.
13. Questions About Your Shipment
If you have questions about your shipment, please contact our customer support team with your order number and, if available, your tracking number.
Providing these details will help us assist you more efficiently.
LYNQ
Happy Pets, Happy Life. 🐾🤎