Privacy policy

At LYNQ, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase from our online store. This Privacy Policy explains how we collect, use, store, and protect your information.

By using our website or purchasing from LYNQ, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our store, place an order, create an account, contact us, or interact with our website, we may collect certain information.

This may include:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • Order details and purchase history
  • Information you provide when contacting customer support
  • Device and browser information
  • IP address
  • Website usage and browsing information
  • Information collected through cookies and similar technologies

We only collect information that is reasonably necessary to operate our store, process orders, provide customer service, improve our website, and fulfill our legal or business obligations.

2. How We Use Your Information

LYNQ may use your information to:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Process payments
  • Send order confirmations and updates
  • Provide customer support
  • Respond to questions and requests
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Prevent fraudulent or unauthorized transactions
  • Maintain website security
  • Send marketing communications where permitted and where you have provided the appropriate consent
  • Comply with applicable laws and legal requirements

We do not use your personal information for purposes unrelated to operating and improving our services unless permitted or required by law.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

LYNQ does not generally store complete payment card details on its own systems. Payment information may be handled directly by the relevant payment provider according to its own privacy and security policies.

4. Shipping and Order Fulfillment

To fulfill your order, we may need to share certain information, such as your name, shipping address, email address, phone number, and order details, with shipping companies, fulfillment partners, suppliers, and other service providers involved in processing and delivering your order.

These parties receive only information reasonably necessary to perform their services.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide a better shopping experience.

Cookies may be used to:

  • Keep items in your shopping cart
  • Remember preferences
  • Understand how visitors use our website
  • Improve website performance
  • Measure marketing and advertising performance
  • Provide relevant content or advertisements where applicable

You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. Marketing Communications

If you choose to subscribe to our email list or otherwise provide consent to receive marketing communications, we may send you information about:

  • New products
  • Special offers
  • Promotions
  • Discounts
  • Store updates
  • Other LYNQ news

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us.

Transactional messages, such as order confirmations and shipping updates, may still be sent when necessary to complete your purchase.

7. Third-Party Services

We may use trusted third-party services to help us operate our business, including payment processors, shipping providers, website analytics services, marketing platforms, hosting providers, and customer-support tools.

These providers may process personal information on our behalf and are expected to handle information in accordance with applicable privacy and security requirements.

We are not responsible for the privacy practices of third-party websites or services that are not controlled by LYNQ. We recommend reviewing their individual privacy policies before providing them with personal information.

8. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer reasonably required, it may be deleted or securely disposed of where appropriate.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request restriction of certain processing
  • Object to certain uses of your information
  • Withdraw consent where processing is based on consent
  • Request a copy of certain information

Some rights may be subject to legal limitations or exceptions.

To make a privacy-related request, please contact us using the contact information provided on our website.

11. Children's Privacy

Our website is not intended for children who are below the minimum age required to use online shopping services in their jurisdiction.

We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

12. International Data Transfers

Depending on the location of our service providers, your personal information may be processed or stored in countries other than the country where you live.

Where required by applicable law, we will take appropriate measures when transferring personal information internationally.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or how LYNQ handles your data, please contact us through the contact information provided on our website.

LYNQ
Happy Pets, Happy Life. 🐾🤎