Terms of service

Welcome to LYNQ. These Terms & Conditions govern your use of the LYNQ website and your purchase of our products. By accessing our website, browsing our products, creating an account, or placing an order, you agree to these terms.

Please read them carefully before using our website or making a purchase.

1. About LYNQ

LYNQ is an online pet-products store offering thoughtfully selected products and accessories for pets, including grooming, feeding, dental care, toys, enrichment products, and other pet essentials.

Throughout these Terms & Conditions, the words “LYNQ,” “we,” “us,” and “our” refer to LYNQ. The words “you” and “your” refer to the person accessing our website or purchasing our products.

2. Using Our Website

By using our website, you agree to:

  • Provide accurate information when placing an order.
  • Use the website only for lawful purposes.
  • Not attempt to interfere with or damage the website.
  • Not use our website for fraudulent activities.
  • Not copy, reproduce, or misuse our content without permission.
  • Not attempt to gain unauthorized access to our systems or customer information.

We reserve the right to restrict or terminate access to our website if we reasonably believe these terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However, minor differences may occur between product images and the actual product, including differences in:

  • Color
  • Size
  • Packaging
  • Appearance
  • Product specifications

This may be due to lighting, photography, screen settings, manufacturer updates, or other factors.

We reserve the right to correct errors, inaccuracies, or omissions at any time.

4. Product Availability

All products are subject to availability.

We may limit quantities, discontinue products, or remove products from our website at any time without prior notice.

If you place an order for a product that unexpectedly becomes unavailable, we may contact you to provide an alternative solution or issue a refund where appropriate.

5. Prices

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing errors or inaccuracies. If an incorrect price is displayed due to a technical or human error, we may contact you before processing the order.

Any applicable shipping fees, taxes, or additional charges will be displayed where applicable during checkout.

6. Orders

When you place an order with LYNQ, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email. This confirmation confirms that we have received your order but does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in situations involving:

  • Product availability issues
  • Pricing errors
  • Suspected fraudulent activity
  • Incorrect customer information
  • Unusual or suspicious purchasing activity
  • Technical errors
  • Shipping restrictions

If we cancel an order after payment has been received, we will arrange an appropriate refund for the cancelled portion of the order.

7. Payment

We use third-party payment providers to process payments securely.

By submitting payment information, you confirm that you are authorized to use the payment method provided.

We do not guarantee that every payment method will always be available. Payment providers may decline transactions according to their own policies and security procedures.

8. Shipping and Delivery

We work with shipping and fulfillment partners to deliver orders to customers.

Estimated delivery times are provided as estimates and are not guaranteed delivery dates.

Delivery times may be affected by factors outside our control, including:

  • Carrier delays
  • Weather
  • Customs processing
  • Public holidays
  • Incorrect delivery information
  • High shipping volumes
  • International shipping procedures
  • Other unforeseen circumstances

Once an order has been shipped, tracking information may be provided when available.

Customers are responsible for providing an accurate shipping address at checkout.

9. International Orders

For international orders, additional customs duties, import taxes, or other charges may apply depending on the destination country.

Where applicable, these charges may be the responsibility of the customer.

Customers are responsible for ensuring that products ordered are permitted to be imported into their country.

10. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Before returning an item, please review the requirements and contact our customer support team where required.

Certain products may be excluded from returns where permitted by applicable law.

Nothing in these Terms & Conditions is intended to remove or restrict any consumer rights that cannot legally be excluded.

11. Pet Product Safety

Our products are intended to support everyday pet care and enjoyment.

However, pets have different sizes, behaviors, sensitivities, and needs. Customers should always select products appropriate for their pet and follow the product's instructions.

For toys, grooming tools, dental products, feeding accessories, and similar items:

  • Supervise your pet during use where appropriate.
  • Inspect products regularly for damage or excessive wear.
  • Remove damaged products immediately.
  • Do not allow pets to use products that are broken or unsafe.
  • Follow any product-specific instructions or warnings.

LYNQ is not a substitute for professional veterinary advice. If your pet has a medical condition, unusual symptoms, allergies, or specific dietary or health requirements, consult a qualified veterinarian before using a product where appropriate.

12. Intellectual Property

All content on the LYNQ website, including but not limited to:

  • Logos
  • Brand names
  • Text
  • Images
  • Graphics
  • Product descriptions
  • Website design
  • Videos
  • Layouts

may be owned by or licensed to LYNQ and may be protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our content without prior written permission, except where permitted by law.

13. Third-Party Websites and Services

Our website may contain links, integrations, or services provided by third parties.

Third-party services may have their own terms and privacy policies. LYNQ is not responsible for the content, policies, security, or practices of third-party websites or services that we do not control.

14. User Reviews and Content

If you submit a review, photograph, testimonial, comment, or other content to LYNQ, you confirm that you have the right to provide that content.

You agree that LYNQ may use submitted content for legitimate business purposes, including displaying reviews on our website and using customer-generated content in marketing, where permitted by applicable law.

We reserve the right to remove content that is unlawful, misleading, offensive, abusive, fraudulent, or otherwise inappropriate.

15. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The website may occasionally be unavailable due to maintenance, updates, technical issues, or circumstances outside our control.

16. Limitation of Liability

To the maximum extent permitted by applicable law, LYNQ will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold LYNQ harmless from claims, losses, liabilities, damages, and reasonable expenses arising from your violation of these Terms & Conditions or misuse of our website or products.

18. Changes to These Terms

We may update these Terms & Conditions from time to time.

When changes are made, we will update the “Last Updated” date at the beginning of this page.

Your continued use of our website after changes are posted means that you accept the updated terms, to the extent permitted by applicable law.

19. Governing Law

These Terms & Conditions are subject to the laws applicable to LYNQ and the jurisdiction in which the business operates, except where mandatory consumer-protection laws provide otherwise.

If you are a consumer in a jurisdiction that provides mandatory rights or protections, nothing in these terms is intended to take those rights away.

20. Contact Us

If you have questions regarding these Terms & Conditions, an order, a product, shipping, returns, or any other matter relating to LYNQ, please contact our customer support team through the contact information provided on our website.

LYNQ

Happy Pets, Happy Life. 🐾🤎

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