Contact information

We’re here to help! Whether you have a question about an order, product, shipping, returns, or anything else, the LYNQ team is happy to assist.

🤎 How Can We Help?

📦 Questions About Your Order

Need an update on your order or tracking information? Send us your order number and we'll help you check its status.

🚚 Shipping Questions

Have questions about delivery times, tracking, or shipping destinations? Our team can provide assistance with your shipment.

🔄 Returns & Refunds

Need help with a return, refund, damaged item, or incorrect product? Contact us and provide your order number and relevant details.

🐾 Product Questions

Not sure which product is right for your pet? Have a question about how a product works? Feel free to reach out.

📧 Email Support

Email: support@lynqpet.com

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM

We aim to respond to customer enquiries within 24–48 business hours.

For faster assistance, please include your order number and a clear description of your question or issue.

💬 Before Contacting Us

For common questions, you can also check our:

FAQs — Find quick answers to common questions.
Shipping Policy — Learn about processing and delivery.
Return & Refund Policy — Learn about our return requirements.
Track Order — Check your latest shipping information.

Thank you for choosing LYNQ.

LYNQ — Happy Pets, Happy Life. 🤎🐾